At our workplace, we are likely to come across a myriad of personalities. Introverts, extroverts, nerds or even the push-overs ; so how does one interpret the EQ of his colleagues? An introvert keeps to himself most times, but that does not necessarily indicate that he is not capable of being successful. Similarly, the push-over kind may be totally fastidious about the feelings and needs of others but it doesn’t imply he lacks self-esteem. So what exactly is Emotional Intelligence? Emotional Intelligence is the self-awareness one possesses about one’s moods, behaviours, actions, reactions, and also awareness of the effect of these aspects on other people. Lately, this term Emotional Intelligence Quotient or EQ has gained recognition in the professional world, as people have started considering it to be linked with our performance at work. But how can EQ help to improve the work environment? EQ is synonymous with how one manages his emotions, responds to certain circumstances, how honest, sincere or courteous he is, how capable one is – socially and communicatively, and how he plans to go about his life goals. We may also say that EQ is similar to maturity level. The more maturity one exhibits, the more likely he is to handle stressful situations smoothly. EQ is directly related to thinking process which ultimately affects the behaviour process. One may be extremely good at their job, meeting the set targets, or even smart, sociable and funny ; but at the same time if they disrespect their co-workers, lack concern for the company’s welfare and put their selfish interest first, that person may be termed as someone who lacks emotional intelligence. It is therefore, wise to hire employees on the basis of their intelligence, ability to perform, as well as the Emotional Intelligence Quotient.
Prof Anjali Ramnani